Building An Environment Of Trust

Trust is a key ingredient of employee engagement and loyalty, yet it's easy for leaders to inadvertently fall into trust traps.

Because of the crucial link between trust and business success, leaders must realize the power of trust as a business tool. In this course, leaders learn how to avoid the trust breakers and take action to create an environment in which people take risks, identify and solve problems, and work together to create and sustain high levels of trust.

Do you face any of these issues?

  • Are employees distrustful of their leaders?
  • Do trust issues surface across departments, negatively affecting teamwork and productivity?
  • Are leaders aware of the untrustworthy behaviors they are exhibiting?
  • Do your leaders know how to build or regain trust?

Course Objectives:

Helps leaders:

Improve business RESULTS by establishing, enhancing, or repairing trust in the workplace. Increase teamwork and collaboration by creating a high-trust work environment. Repair relationships where lack of trust is negatively affecting job performance. Build trust through a foundation of open communication.

Primary Competency

  • Building Trust

Secondary Competencies

  • Building a Successful Team
  • Communication
  • Inspiring Others
  • Integrity
  • Leading Through Vision and Values

Course Content:

  • Laying the Groundwork: The facilitator describes trust, distinguishing between being trustworthy and trusting others. Learners think about someone they don't trust and identify trust-breaking behaviors this person demonstrates. They then discuss behaviors they fall into themselves. Leaders discover how trust contributes to achieving their organization's business RESULTS , goals, and priorities. They examine their roles and responsibilities in building trust between many parties. Using a job aid, learners start an action plan for building trust. They identify people with whom they need to build trust and which Trust Breakers they need to "turn off."
  • In With the New: Video shows an apparent trust-breaking behavior, and then shows an earlier scene that sheds light on the behavior. Learners discuss the importance of "sharing" so that people don't make assumptions, thus avoiding low-trust situations. The facilitator explains that open communication is the foundation for trust, which can be established most effectively with the Share and Empathy Key Principles. Learners explore these Key Principles, thinking of things they can say and do to apply them. A video shows these Key Principles in action, and leaders work in pairs to practice listening and sharing, using their own trust situation. They review a set of trust-building behaviors and record those that might be most constructive in their situation. Learners brainstorm their own tips for using the Trust Builders they do well, giving their classmates specific, practical advice on using the builders.
  • Taking the First Step to Building Trust: In teams, learners analyze challenging, low-trust situations, then share what they might say, who they would approach to repair trust, and how they would enhance the trust environment going forward.
  • What Now?: Learners complete their action plan, noting what theyll do or say to establish, enhance, or repair trust in their situation. They receive two surveys they can use to help them gauge and build trust when they return to their workplaces.

Who Should Attend:

  • Informal and frontline leaders through mid-level managers.