Enhancing Your Communication Effectiveness

Today, more than ever, the ability to communicate with clarity, conciseness, and completeness may be the most valuable skills you can possess. Peak performance and productivity in today's collaborative workplace depends on excellence in communication. Instruments will be used to assess present styles of communication. Exercises will be used to demonstrate concepts and theory.

Course Benefits:

Program participants will gain:
  • An understanding of the communication process and how people comprehend
  • Improved skill though practice and demonstration
  • Techniques to enhance the message being conveyed
  • Tools to increase understanding

Course Objectives:

  • Demonstrate communication techniques that enhance understanding
  • Describe how perception, non-verbal, and listening affect communication
  • Explain the difference between formal and informal communication, and the importance of each
  • Develop a personal action plan
  • Identify barriers to effective communication and methods for overcoming these barriers
  • Evaluate the strengths and weakness of your communication styles

Course Content:

  • The dynamics of intrapersonal, interpersonal and social communication
  • Managing key factors to achieve effectiveness
  • Assuring clarity, conciseness and completeness in oral communication
  • Elements and process of communication
  • Presenting and receiving oral communication
  • Non-verbal behavior
  • Barriers to understanding a message

Who Should Attend:

  • Administrative/clerical support
  • First-line supervisors
  • Sales and marketing staff
  • Middle managers
  • Executive management