Developing Effective Listening Skills

Listening is a primary communication skill and used in over 50% of the average workday. You can become a more effective listener by mastering the techniques described in this workshop, including reading body language, avoiding reading in erroneous messages, and eliminating barriers to comprehension. This program concentrates on offering strategies for identifying and improving listening skills by using multi-media, small group discussion, assessment tools, and practice.

Course Benefits:

Program participants will gain:
  • An understanding basic concepts of communication
  • Techniques that enhance listening ability

Course Objectives:

  • Distinguish between what is said and what is meant
  • Practice effective listening styles to particular circumstances

Course Content:

  • Communication basics:  sender/receiver/filters
  • The listening process
  • Listening for feelings as well as facts
  • Styles of listening
  • Barriers to comprehension of messages
  • Feedback skills to increase communication

Who Should Attend:

  • Administrative/clerical support
  • Sales and marketing staff
  • First-line supervisors
  • Middle management
  • Executive management