Creating a Service Culture: The Service Leader's Role

After the company's strategic focus in defined, service leaders need to know exactly how to make the service vision a reality. This course helps leaders identify barriers to service excellence and provides them with five leader practices to create a service culture.

Course Benefits:

Program participants will gain:

  • Knowledge of what obstacles prevent a higher level of customer service
  • Ability to insure service excellence and increase customer loyalty

Course Objectives:

Upon completion of the program, you will be able to:

  • Choose opportunities to use authority and influence to improve customer service
  • Focus your efforts and those of the service providers to achieve the results most important to customers

Course Content:

  • Importance of the service leader
  • Creating an operational service vision
  • Customer-Centric Work processes
  • Partnerships
  • Knowledge and skills
  • Giving authority
  • Action plan

Who Should Attend:

  • Service leaders