Strategic Solutions Group

Business & Management ›  Customer Outreach  ›
Customer Service Enhancements

Creating A Service Culture: The Service Leader's Role     (details...)

Many service initiatives are built upon “a fix"—a three-month or one-year initiative to make the organization customer-service focused. But creating a service culture is not a one-time, skills-training event. It's an ongoing organizational commitment driven by effective service leaders.

Customer Service - Getting it Right     (details...)

Your organization's success depends on the minute-to-minute performance of many people to “get it right." Whether internal or external, customers want the people selling the product or providing the service to actually deserve their business. In many cases, increasing labor costs and automation have resulted in fewer people in formal customer service positions. Therefore, everyone in the organization must commit to providing the highest possible levels of service in every aspect of their work.

Senior Management Session For Service Plus ®     (details...)

Trying To Build A Total Service Culture Without The Buy-In, Commitment, And Support Of Senior Management Is Like Trying To Erect A Building Without A Foundation.

Following Two Days Of Gathering And Analyzing Information About Your Organization, A DDI Consultant Meets With Your Senior Management Team To Conduct The One-Day Senior Management Session For Service Plus®.

Taking The Heat     (details...)

This course is designed for all individuals who serve customers—internal or external.

Organizations need to provide superior customer service in order to build customer loyalty and stay ahead of the competition. Service providers, quite often, know how to have a friendly, positive customer interaction but lack the skills to handle an interaction that takes a turn for the worse. The potential to lose business increases when the service provider does not respond appropriately to a dissatisfied customer.

Guiding Customer Conversations     (details...)

On any given day, service providers must be prepared to handle a wide range of customer interactions: simple to complex, clear to confusing, informational to emotional. It's the service provider's job to ensure each transaction reaches a purposeful and satisfactory conclusion, and that the customer feels well treated and cared for every step of the way.

Service Systems Check-Up     (details...)

Perhaps you sent your entire organization through customer service training, but you still haven't achieved your patient satisfaction objectives? Or, after the training, there was some initial improvement, but it didn't last. Or, maybe, you made gains, but the improvements stalled and you can't seem to get them trending upward again.

Service Plus ® Health Care: Building Patient Loyalty     (details...)

The industry devoted to saving lives has to save itself. Costs and care are colliding, insurance firms are imposing payment caps, and funding is shrinking. To survive, health care facilities must become more patient centered.

Developing a Culture for Quality and Customer Service     (details...)

An organization's commitment to quality is inextricable linked to the level of service they provide for their customers. Knowing who your customers are and learning their needs and expectations can be a challenge, but it's a challenge that must be met if your organization hopes to develop a culture for quality and customer service. This workshop is designed to help the managers assess their organizations readiness for culture change and acquire concepts for initiating the culture change process.

Senior Management Session For Service Plus ®     (details...)

Trying To Build A Total Service Culture Without The Buy-In, Commitment, And Support Of Senior Management Is Like Trying To Erect A Building Without A Foundation.

Following Two Days Of Gathering And Analyzing Information About Your Organization, A DDI Consultant Meets With Your Senior Management Team To Conduct The One-Day Senior Management Session For Service Plus®.

Taking The Heat     (details...)

This course is designed for all individuals who serve customers—internal or external.

Organizations need to provide superior customer service in order to build customer loyalty and stay ahead of the competition. Service providers, quite often, know how to have a friendly, positive customer interaction but lack the skills to handle an interaction that takes a turn for the worse. The potential to lose business increases when the service provider does not respond appropriately to a dissatisfied customer.

Service Systems Check-Up     (details...)

Perhaps you sent your entire organization through customer service training, but you still haven't achieved your patient satisfaction objectives? Or, after the training, there was some initial improvement, but it didn't last. Or, maybe, you made gains, but the improvements stalled and you can't seem to get them trending upward again.

Service Plus ® Health Care: Building Patient Loyalty     (details...)

The industry devoted to saving lives has to save itself. Costs and care are colliding, insurance firms are imposing payment caps, and funding is shrinking. To survive, health care facilities must become more patient centered.

Creating A Service Culture: The Service Leader's Role     (details...)

Many service initiatives are built upon “a fix"—a three-month or one-year initiative to make the organization customer-service focused. But creating a service culture is not a one-time, skills-training event. It's an ongoing organizational commitment driven by effective service leaders.

Guiding Customer Conversations     (details...)

On any given day, service providers must be prepared to handle a wide range of customer interactions: simple to complex, clear to confusing, informational to emotional. It's the service provider's job to ensure each transaction reaches a purposeful and satisfactory conclusion, and that the customer feels well treated and cared for every step of the way.

Customer Service - Getting it Right     (details...)

Your organization's success depends on the minute-to-minute performance of many people to “get it right." Whether internal or external, customers want the people selling the product or providing the service to actually deserve their business. In many cases, increasing labor costs and automation have resulted in fewer people in formal customer service positions. Therefore, everyone in the organization must commit to providing the highest possible levels of service in every aspect of their work.

Developing a Culture for Quality and Customer Service     (details...)

An organization's commitment to quality is inextricable linked to the level of service they provide for their customers. Knowing who your customers are and learning their needs and expectations can be a challenge, but it's a challenge that must be met if your organization hopes to develop a culture for quality and customer service. This workshop is designed to help the managers assess their organizations readiness for culture change and acquire concepts for initiating the culture change process.

Service Systems Check-Up     (details...)

Perhaps you sent your entire organization through customer service training, but you still haven't achieved your patient satisfaction objectives? Or, after the training, there was some initial improvement, but it didn't last. Or, maybe, you made gains, but the improvements stalled and you can't seem to get them trending upward again.

Developing a Culture for Quality and Customer Service     (details...)

An organization's commitment to quality is inextricable linked to the level of service they provide for their customers. Knowing who your customers are and learning their needs and expectations can be a challenge, but it's a challenge that must be met if your organization hopes to develop a culture for quality and customer service. This workshop is designed to help the managers assess their organizations readiness for culture change and acquire concepts for initiating the culture change process.

Taking The Heat     (details...)

This course is designed for all individuals who serve customers—internal or external.

Organizations need to provide superior customer service in order to build customer loyalty and stay ahead of the competition. Service providers, quite often, know how to have a friendly, positive customer interaction but lack the skills to handle an interaction that takes a turn for the worse. The potential to lose business increases when the service provider does not respond appropriately to a dissatisfied customer.

Senior Management Session For Service Plus ®     (details...)

Trying To Build A Total Service Culture Without The Buy-In, Commitment, And Support Of Senior Management Is Like Trying To Erect A Building Without A Foundation.

Following Two Days Of Gathering And Analyzing Information About Your Organization, A DDI Consultant Meets With Your Senior Management Team To Conduct The One-Day Senior Management Session For Service Plus®.

Guiding Customer Conversations     (details...)

On any given day, service providers must be prepared to handle a wide range of customer interactions: simple to complex, clear to confusing, informational to emotional. It's the service provider's job to ensure each transaction reaches a purposeful and satisfactory conclusion, and that the customer feels well treated and cared for every step of the way.

Customer Service - Getting it Right     (details...)

Your organization's success depends on the minute-to-minute performance of many people to “get it right." Whether internal or external, customers want the people selling the product or providing the service to actually deserve their business. In many cases, increasing labor costs and automation have resulted in fewer people in formal customer service positions. Therefore, everyone in the organization must commit to providing the highest possible levels of service in every aspect of their work.

Service Plus ® Health Care: Building Patient Loyalty     (details...)

The industry devoted to saving lives has to save itself. Costs and care are colliding, insurance firms are imposing payment caps, and funding is shrinking. To survive, health care facilities must become more patient centered.

Creating A Service Culture: The Service Leader's Role     (details...)

Many service initiatives are built upon “a fix"—a three-month or one-year initiative to make the organization customer-service focused. But creating a service culture is not a one-time, skills-training event. It's an ongoing organizational commitment driven by effective service leaders.

Guiding Customer Conversations     (details...)

On any given day, service providers must be prepared to handle a wide range of customer interactions: simple to complex, clear to confusing, informational to emotional. It's the service provider's job to ensure each transaction reaches a purposeful and satisfactory conclusion, and that the customer feels well treated and cared for every step of the way.

Senior Management Session For Service Plus ®     (details...)

Trying To Build A Total Service Culture Without The Buy-In, Commitment, And Support Of Senior Management Is Like Trying To Erect A Building Without A Foundation.

Following Two Days Of Gathering And Analyzing Information About Your Organization, A DDI Consultant Meets With Your Senior Management Team To Conduct The One-Day Senior Management Session For Service Plus®.

Service Plus ® Health Care: Building Patient Loyalty     (details...)

The industry devoted to saving lives has to save itself. Costs and care are colliding, insurance firms are imposing payment caps, and funding is shrinking. To survive, health care facilities must become more patient centered.

Service Systems Check-Up     (details...)

Perhaps you sent your entire organization through customer service training, but you still haven't achieved your patient satisfaction objectives? Or, after the training, there was some initial improvement, but it didn't last. Or, maybe, you made gains, but the improvements stalled and you can't seem to get them trending upward again.

Taking The Heat     (details...)

This course is designed for all individuals who serve customers—internal or external.

Organizations need to provide superior customer service in order to build customer loyalty and stay ahead of the competition. Service providers, quite often, know how to have a friendly, positive customer interaction but lack the skills to handle an interaction that takes a turn for the worse. The potential to lose business increases when the service provider does not respond appropriately to a dissatisfied customer.

Creating A Service Culture: The Service Leader's Role     (details...)

Many service initiatives are built upon “a fix"—a three-month or one-year initiative to make the organization customer-service focused. But creating a service culture is not a one-time, skills-training event. It's an ongoing organizational commitment driven by effective service leaders.

Customer Service - Getting it Right     (details...)

Your organization's success depends on the minute-to-minute performance of many people to “get it right." Whether internal or external, customers want the people selling the product or providing the service to actually deserve their business. In many cases, increasing labor costs and automation have resulted in fewer people in formal customer service positions. Therefore, everyone in the organization must commit to providing the highest possible levels of service in every aspect of their work.

Developing a Culture for Quality and Customer Service     (details...)

An organization's commitment to quality is inextricable linked to the level of service they provide for their customers. Knowing who your customers are and learning their needs and expectations can be a challenge, but it's a challenge that must be met if your organization hopes to develop a culture for quality and customer service. This workshop is designed to help the managers assess their organizations readiness for culture change and acquire concepts for initiating the culture change process.

Taking The Heat     (details...)

This course is designed for all individuals who serve customers—internal or external.

Organizations need to provide superior customer service in order to build customer loyalty and stay ahead of the competition. Service providers, quite often, know how to have a friendly, positive customer interaction but lack the skills to handle an interaction that takes a turn for the worse. The potential to lose business increases when the service provider does not respond appropriately to a dissatisfied customer.

Developing a Culture for Quality and Customer Service     (details...)

An organization's commitment to quality is inextricable linked to the level of service they provide for their customers. Knowing who your customers are and learning their needs and expectations can be a challenge, but it's a challenge that must be met if your organization hopes to develop a culture for quality and customer service. This workshop is designed to help the managers assess their organizations readiness for culture change and acquire concepts for initiating the culture change process.

Senior Management Session For Service Plus ®     (details...)

Trying To Build A Total Service Culture Without The Buy-In, Commitment, And Support Of Senior Management Is Like Trying To Erect A Building Without A Foundation.

Following Two Days Of Gathering And Analyzing Information About Your Organization, A DDI Consultant Meets With Your Senior Management Team To Conduct The One-Day Senior Management Session For Service Plus®.

Creating A Service Culture: The Service Leader's Role     (details...)

Many service initiatives are built upon “a fix"—a three-month or one-year initiative to make the organization customer-service focused. But creating a service culture is not a one-time, skills-training event. It's an ongoing organizational commitment driven by effective service leaders.

Customer Service - Getting it Right     (details...)

Your organization's success depends on the minute-to-minute performance of many people to “get it right." Whether internal or external, customers want the people selling the product or providing the service to actually deserve their business. In many cases, increasing labor costs and automation have resulted in fewer people in formal customer service positions. Therefore, everyone in the organization must commit to providing the highest possible levels of service in every aspect of their work.

Guiding Customer Conversations     (details...)

On any given day, service providers must be prepared to handle a wide range of customer interactions: simple to complex, clear to confusing, informational to emotional. It's the service provider's job to ensure each transaction reaches a purposeful and satisfactory conclusion, and that the customer feels well treated and cared for every step of the way.

Service Plus ® Health Care: Building Patient Loyalty     (details...)

The industry devoted to saving lives has to save itself. Costs and care are colliding, insurance firms are imposing payment caps, and funding is shrinking. To survive, health care facilities must become more patient centered.

Service Systems Check-Up     (details...)

Perhaps you sent your entire organization through customer service training, but you still haven't achieved your patient satisfaction objectives? Or, after the training, there was some initial improvement, but it didn't last. Or, maybe, you made gains, but the improvements stalled and you can't seem to get them trending upward again.

Service Plus ® Health Care: Building Patient Loyalty     (details...)

The industry devoted to saving lives has to save itself. Costs and care are colliding, insurance firms are imposing payment caps, and funding is shrinking. To survive, health care facilities must become more patient centered.

Creating A Service Culture: The Service Leader's Role     (details...)

Many service initiatives are built upon “a fix"—a three-month or one-year initiative to make the organization customer-service focused. But creating a service culture is not a one-time, skills-training event. It's an ongoing organizational commitment driven by effective service leaders.

Senior Management Session For Service Plus ®     (details...)

Trying To Build A Total Service Culture Without The Buy-In, Commitment, And Support Of Senior Management Is Like Trying To Erect A Building Without A Foundation.

Following Two Days Of Gathering And Analyzing Information About Your Organization, A DDI Consultant Meets With Your Senior Management Team To Conduct The One-Day Senior Management Session For Service Plus®.

Customer Service - Getting it Right     (details...)

Your organization's success depends on the minute-to-minute performance of many people to “get it right." Whether internal or external, customers want the people selling the product or providing the service to actually deserve their business. In many cases, increasing labor costs and automation have resulted in fewer people in formal customer service positions. Therefore, everyone in the organization must commit to providing the highest possible levels of service in every aspect of their work.

Taking The Heat     (details...)

This course is designed for all individuals who serve customers—internal or external.

Organizations need to provide superior customer service in order to build customer loyalty and stay ahead of the competition. Service providers, quite often, know how to have a friendly, positive customer interaction but lack the skills to handle an interaction that takes a turn for the worse. The potential to lose business increases when the service provider does not respond appropriately to a dissatisfied customer.

Service Systems Check-Up     (details...)

Perhaps you sent your entire organization through customer service training, but you still haven't achieved your patient satisfaction objectives? Or, after the training, there was some initial improvement, but it didn't last. Or, maybe, you made gains, but the improvements stalled and you can't seem to get them trending upward again.

Developing a Culture for Quality and Customer Service     (details...)

An organization's commitment to quality is inextricable linked to the level of service they provide for their customers. Knowing who your customers are and learning their needs and expectations can be a challenge, but it's a challenge that must be met if your organization hopes to develop a culture for quality and customer service. This workshop is designed to help the managers assess their organizations readiness for culture change and acquire concepts for initiating the culture change process.

Guiding Customer Conversations     (details...)

On any given day, service providers must be prepared to handle a wide range of customer interactions: simple to complex, clear to confusing, informational to emotional. It's the service provider's job to ensure each transaction reaches a purposeful and satisfactory conclusion, and that the customer feels well treated and cared for every step of the way.

Customer Service - Getting it Right     (details...)

Your organization's success depends on the minute-to-minute performance of many people to “get it right." Whether internal or external, customers want the people selling the product or providing the service to actually deserve their business. In many cases, increasing labor costs and automation have resulted in fewer people in formal customer service positions. Therefore, everyone in the organization must commit to providing the highest possible levels of service in every aspect of their work.

Taking The Heat     (details...)

This course is designed for all individuals who serve customers—internal or external.

Organizations need to provide superior customer service in order to build customer loyalty and stay ahead of the competition. Service providers, quite often, know how to have a friendly, positive customer interaction but lack the skills to handle an interaction that takes a turn for the worse. The potential to lose business increases when the service provider does not respond appropriately to a dissatisfied customer.

Service Plus ® Health Care: Building Patient Loyalty     (details...)

The industry devoted to saving lives has to save itself. Costs and care are colliding, insurance firms are imposing payment caps, and funding is shrinking. To survive, health care facilities must become more patient centered.

Senior Management Session For Service Plus ®     (details...)

Trying To Build A Total Service Culture Without The Buy-In, Commitment, And Support Of Senior Management Is Like Trying To Erect A Building Without A Foundation.

Following Two Days Of Gathering And Analyzing Information About Your Organization, A DDI Consultant Meets With Your Senior Management Team To Conduct The One-Day Senior Management Session For Service Plus®.

Service Systems Check-Up     (details...)

Perhaps you sent your entire organization through customer service training, but you still haven't achieved your patient satisfaction objectives? Or, after the training, there was some initial improvement, but it didn't last. Or, maybe, you made gains, but the improvements stalled and you can't seem to get them trending upward again.

Creating A Service Culture: The Service Leader's Role     (details...)

Many service initiatives are built upon “a fix"—a three-month or one-year initiative to make the organization customer-service focused. But creating a service culture is not a one-time, skills-training event. It's an ongoing organizational commitment driven by effective service leaders.

Developing a Culture for Quality and Customer Service     (details...)

An organization's commitment to quality is inextricable linked to the level of service they provide for their customers. Knowing who your customers are and learning their needs and expectations can be a challenge, but it's a challenge that must be met if your organization hopes to develop a culture for quality and customer service. This workshop is designed to help the managers assess their organizations readiness for culture change and acquire concepts for initiating the culture change process.

Guiding Customer Conversations     (details...)

On any given day, service providers must be prepared to handle a wide range of customer interactions: simple to complex, clear to confusing, informational to emotional. It's the service provider's job to ensure each transaction reaches a purposeful and satisfactory conclusion, and that the customer feels well treated and cared for every step of the way.

Taking The Heat     (details...)

This course is designed for all individuals who serve customers—internal or external.

Organizations need to provide superior customer service in order to build customer loyalty and stay ahead of the competition. Service providers, quite often, know how to have a friendly, positive customer interaction but lack the skills to handle an interaction that takes a turn for the worse. The potential to lose business increases when the service provider does not respond appropriately to a dissatisfied customer.

Service Plus ® Health Care: Building Patient Loyalty     (details...)

The industry devoted to saving lives has to save itself. Costs and care are colliding, insurance firms are imposing payment caps, and funding is shrinking. To survive, health care facilities must become more patient centered.

Guiding Customer Conversations     (details...)

On any given day, service providers must be prepared to handle a wide range of customer interactions: simple to complex, clear to confusing, informational to emotional. It's the service provider's job to ensure each transaction reaches a purposeful and satisfactory conclusion, and that the customer feels well treated and cared for every step of the way.

Customer Service - Getting it Right     (details...)

Your organization's success depends on the minute-to-minute performance of many people to “get it right." Whether internal or external, customers want the people selling the product or providing the service to actually deserve their business. In many cases, increasing labor costs and automation have resulted in fewer people in formal customer service positions. Therefore, everyone in the organization must commit to providing the highest possible levels of service in every aspect of their work.

Service Systems Check-Up     (details...)

Perhaps you sent your entire organization through customer service training, but you still haven't achieved your patient satisfaction objectives? Or, after the training, there was some initial improvement, but it didn't last. Or, maybe, you made gains, but the improvements stalled and you can't seem to get them trending upward again.

Creating A Service Culture: The Service Leader's Role     (details...)

Many service initiatives are built upon “a fix"—a three-month or one-year initiative to make the organization customer-service focused. But creating a service culture is not a one-time, skills-training event. It's an ongoing organizational commitment driven by effective service leaders.

Developing a Culture for Quality and Customer Service     (details...)

An organization's commitment to quality is inextricable linked to the level of service they provide for their customers. Knowing who your customers are and learning their needs and expectations can be a challenge, but it's a challenge that must be met if your organization hopes to develop a culture for quality and customer service. This workshop is designed to help the managers assess their organizations readiness for culture change and acquire concepts for initiating the culture change process.

Senior Management Session For Service Plus ®     (details...)

Trying To Build A Total Service Culture Without The Buy-In, Commitment, And Support Of Senior Management Is Like Trying To Erect A Building Without A Foundation.

Following Two Days Of Gathering And Analyzing Information About Your Organization, A DDI Consultant Meets With Your Senior Management Team To Conduct The One-Day Senior Management Session For Service Plus®.