Reaching Agreement

The velocity of work, the diversity of ideas and people, and the rapid flow of information make it increasingly difficult to get groups to agree and commit to action. This course focuses on the dynamics of group agreement, and the importance of having everyone's commitment. It teaches seven techniques for making clear, high-quality decisions that have the buy-in and commitment of every group member.

Do you face any of these issues?

  • Are groups unable to make effective decisions that all members will support?
  • Do leaders know how to involve all group members in the decision-making process?
  • Are decisions made by edict or minority rule rather than group consensus?
  • Do leaders fail to document and communicate group decisions to people who might be affected by them?

Course Objectives:

Helps leaders:

Drive business RESULTS through consensus building.
Ensure that all group members contribute to the decision-making process.
Select and apply the best consensus-building techniques for the situation.
Increase their work groups' commitment to group decisions.

Primary Competency

  • Decision Making

Secondary Competencies

  • Contributing to Team Success
  • Gaining Commitment
  • Meeting Participation

Course Content:

  • The Challenge of Reaching Agreement: Learners complete a survey to assess how their group reaches agreement. (Optional). A video depicts a group doing a poor job of reaching agreement. Leaders discuss how ineffective processes impact group members and the quality of their decisions. The facilitator explains how using consensus-building techniques and ground rules can help a group be more effective at reaching agreement. Leaders link organizational objectives with the decisions their group(s) make. Participants are introduced to seven techniques for building consensus.
  • Agreement Techniques: In this unit, learners view video segments that introduce the seven consensus-building techniques. Following each segment, participants work in teams to apply these techniques to prepared group decisions. Learners discuss when to "let go" of a position.
  • Applying the Techniques: Working in teams, participants identify which techniques would be most effective to use to reach agreement in each of three situations. Learners identify which technique(s) to use for an upcoming workplace group decision. The facilitator OVERVIEWs three roles a leader plays when making decisions by consensus—initiator, facilitator, and communicator. Participants develop an action plan for fulfilling these three roles in the workplace. Optional activities include applying the consensus-building techniques in prepared situations or to their team's actual workplace situation (for intact teams only).

Who Should Attend:

  • Informal and frontline through mid-level leaders.