Creating High Performance Teams

Assembling a group of people and calling them a team will not ensure commitment and loyalty. It takes more than knowledge of team process to bring about mutual support and improved customer service. This workshop is designed to give existing teams the power to achieve high performances by recognizing and mastering the techniques that lead to success.

Course Benefits:

Program participants will gain:
  • An increased understanding of quality customer services
  • Techniques for handling conflict
  • An understanding of coaching styles
  • An increased commitment to the team

Course Objectives:

  • Identify your customers and their expectations
  • Maintain positive relationships
  • Increase trust and manual support
  • Identify your conflict handling style
  • Identify problem or opportunity situations on the job

Course Content:

  • Managing the supplier/customer team relationship
  • Using basic principles - not rules
  • Building a strong team commitment and loyalty
  • Team processes
  • Empowering others
  • Commitment to practice methods back on-the-job

Who Should Attend:

  • New teams, established teams and teams that need to be revitalized