In the Event of Crisis or Surprise

With today's complexities, the probability of your organization encountering some form of crisis is on the increase. We can prepare the organization to respond rapidly and appropriately in the event of such an occurrence. This interactive knowledge-sharing workshop will use the experience and wisdom of the participants to explore how crisis and surprise can adversely affect the organization. It will also explore different models as ways to prepare and assist the organization in its ability to respond.

Course Benefits:

Program participants will gain:

  • Clarity on types of crises and the impact of on their organizations
  • A better understanding of the strategies required to respond to situations
  • Fresh insights into challenge and development of crisis management
  • Methods for assisting their organization to minimize vulnerabilities for crisis
  • Strategies and tactics on crisis prevention and management
  • An understanding of normal resistance to dealing with crisis

Course Objectives:

Upon completion of the program, you will be able to:

  • Describe the phases of crises
  • Identify the categories of crises
  • Recognize the problems that impede your organization from preparation for crisis
  • Identify your organization's underlying causes of breakdown in crisis response
  • Develop strategies to sell crisis prevention and preparation

Course Content:

  • Types of crises and surprises that businesses might encounter
  • The impact of crisis on your business
  • Crisis and its phases
  • Categories and classes of crises
  • Assumptions that limit or assist your organization's response ability
  • Ways to sell your organization on minimizing crisis vulnerability

Who Should Attend:

  • Individuals with management and leadership responsibilities