Performance Management: Leading for Results

Performance management is a joint process that involves both the supervisor and the employee, to help identify common goals that correlate to higher organizational goals. This process results in the establishment of written performance expectations later used as measures for feedback and performance evaluation.

Course Benefits:

Program participants will gain:

  • A more productive workforce
  • Identification of problems that interfere with work
  • Continuous learning and improvement
  • Knowledge of a process, free from blame, that moves toward a cooperative approach with manager and employee working toward the same goal

Course Objectives:

Upon completion of the program, you will be able to:

  • Understand how the performance management process works and the management role in it
  • Demonstrate how performance management, as an ongoing process, can assist in planning, managing and appraising staff performance
  • Provide tools and tips for conducting an effective performance appraisal discussion
  • Apply coaching skills to the performance management process

Course Content:

  • Identifying and describing essential job functions and relating them to the mission and goals of the organization
  • Developing realistic and appropriate performance standards
  • Giving and receiving feedback about performance
  • Writing and communicating constructive performance appraisals
  • Planning education and development opportunities to sustain, improve, or build on employee work performance

Who Should Attend:

  • Supervisors and managers at all levels