Communication and Management Skills

Effective communication is the necessary tool to build or strengthen cooperation in the workplace. Managing a diversity of opinions, technique and experience can provide the impetus to success. This program will explore communication skill strategies that make business relationships work and improve the climate for cooperation in the workplace. Participants will be introduced to the widely used behavioral style instrument DISC.

Course Benefits:

Program participants will gain:

  • Insight into communication process
  • The ability to effectively manage conflict
  • An understanding of the effect that personal needs, personality type, motivation and relationships have communication effectiveness
  • Improved management and communication skills

Course Objectives:

Upon completion of the program, you will be able to:

  • Recognize personal motivators
  • Effectively nurture cooperative communication
  • Communicate with diverse interests
  • Identify style factors in-self confidence
  • Facilitate productive team meetings
  • Manager conflicts that impede progress

Course Content:

  • Interpersonal communication
  • Managing conflict
  • Team building and team meeting skills
  • Coaching
  • Effectively communicating at work
  • The power of positive self-confidence
  • Assessment of personal style
  • Team meeting skills

Who Should Attend:

  • Sales and marketing staff
  • First line supervisors
  • Executive managers