Distance Learning @ HCC
Common Problems

Problems Logging into myCommNet with AOL and SBC Globalnet Users

If you are an AOL or SBC Globalnet user and you are having trouble using myCommNet please do the following:

  1. Start and Login to AOL or SBC Globalnet (SBC) as you normally do.
  2. Once AOL or SBC is up and running, minimize the AOL or SBC interface.

Please don't close out, just minimize it. Do this by clicking on the little slash at the upper right hand corner of the screen.

It should look like this:
minimize window

Open up another myCommNet supported browser and use it to access myCommNet. 

 To view the list of myCommNet supported browsers go to: http

 

://my.commnet.edu/site/faq.html#browser

In most cases Internet Explorer is already installed on your machine so go ahead and use it. If you don't have Internet Explorer and/or Internet Explorer is also giving you problems, you will need to download and install another browser.

You can find Mozilla at the following web address: http://www.mozilla.org

Just follow the instructions given on the web site to download and install this browser.

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