Distance Learning @ HCC
Common Problems

Please do not use the new Internet Explorer 11(IE11) with Blackboard Learn. It is currently not supported by Blackboard.

Trouble to Login into myCommNet

How to Login using Net ID? (in html)

Clearing the Browser Cache for Common Browsers
(click here for Windows browsers )
(click here for Apple/Mac browsers)

Do I need to disable pop-up blockers?


Many of the systems accessed through myCommNet open in a new window and therefore require that pop-ups be allowed. In order to have the best myCommNet experience, please configure any pop-up blockers on your PC to include "my.commnet.edu" and "vista.ctdlc.org" in the list of exceptions (i.e., to allow the pop-ups). Be sure to include all pop-up blockers associated with your browsers (e.g., Internet Explorer) and any other software packages installed on your PC (e.g., Norton, Yahoo, Google, AOL Toolbars, as they come with their own pop-up blockers). For more information, please refer to your software’s help resource to find out how to turn-off your pop-up blockers.

The links below may assist you in turning off pop-up blockers:
To Disable pop-up blockers in the browsers | Un-install pop-up blockers from toolbars (Aol, Google, MSN)

Problems Logging into myCommNet with AOL and SBC Globalnet Users
We have determined that many of the default settings within the AOL and SBC Globalnet interface are incompatible with myCommNet. If you are an AOL or SBC Globalnet user and you are having trouble using myCommNet please, click here and follow the steps.

Getting logged-out unexpectedly
This problem has recently been observed for those using Internet Explorer. It most commonly occurs when opening a new window (such as a mail message, discussion thread or viewing a quiz question). Then when attempting to access another link you may be sent back to the login screen. There are two steps to solve this problem.

  1. Ensure you are up to date with your Windows Updates. For instructions on how to check this please see the section on Important Computer Settings.
  2. If your computer is up to date then you will find using a different browser should work. See list of supported browser at System Requirements section

Student Specific Problems

Frequently Asked Questions about:

A Student is unable to access the course
The student must be added to the course before it will show up in their course list. Please, contact the Distance Learming Department at 203-332-5206 or e-mail: jlabrador@hcc.commnet.edu

Forgotten Passwords
If a student forgets their password it can be reset through the myCommNet (http://my.commnet.edu), Trouble Login section. Blackboard Learn administrators do not reset Net ID student passwords.




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